Who can I speak to about my complaint?
If you'd like to get in touch with us about your complaint, please contact us via the following methods:
By Phone
Our call centre is available to take your calls between the hours of 8:30am and 6:00pm, Monday to Friday. You can reach them on 0333 321 8566
By Email
By Post
Complaints Department
Close Brothers Premium Finance
Wimbledon Bridge House
1 Hartfield Road
London, SW19 3RU
We have a dedicated complaints team who are available to address your concerns. However, please note that it can take up to 8 weeks for the team to investigate your complaint fully as per the guidelines set out by the Financial Ombudsman Service, so we appreciate your patience whilst they look into the matter for you.