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Important update
    Changes to future finance agreements

    Due to some business changes, a number of customers won’t be able to take out finance agreements with Close Brothers to cover the cost of their insurance policies in the future. This change will not happen immediately, and we will be working with brokers over the next 6-12 months to organise a smooth transition. This does NOT impact any current finance agreements OR existing insurance policies.

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    Who can I speak to about my complaint?

    If you'd like to get in touch with us about your complaint, please contact us via the following methods:

     

    By Phone

    Our call centre is available to take your calls between the hours of 8:30am and 6:00pm, Monday to Friday. You can reach them on 0333 321 8566

     

    By Email

    customerservicespf@closebrothers.com

     

    By Post

    Complaints Department

    Close Brothers Premium Finance

    10 Crown Place

    London EC2A 4FT

     

    We have a dedicated complaints team who are available to address your concerns. However, please note that it can take up to 8 weeks for the team to investigate your complaint fully as per the guidelines set out by the Financial Ombudsman Service, so we appreciate your patience whilst they look into the matter for you. 

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