I want to make a complaint - how do I do this?

We aim to provide products and services of the highest standard. If you feel we've fallen short of this, we want to know – so we can put things right. Your feedback is really important to us and helps improve the service for all our customers.

By Phone

Our call centre is available to take your calls between the hours of 8:30am and 6pm, Monday to Friday. You can reach them on 0333 321 8566

By Email

customerservicespf@closebrothers.com

By Post

Complaints Department

Close Brothers Premium Finance

10 Crown Place

London, EC2A 4FT