I want to make a complaint - how do I do this?

We aim to provide products and services of the highest standard. If you feel we've fallen short of this, we want to know – so we can put things right. Your feedback is really important to us and helps improve the service for all our customers.


By Phone

Our call centre is available to take your calls between the hours of 8:30am and 6pm, Monday to Friday. You can reach them on 0333 321 8566


By Email

[email protected]


By Post

Complaints Department

Close Brothers Premium Finance

Wimbledon Bridge House

1 Hartfield Road

London, SW19 3RU

Extended feedback