I want to cancel my credit agreement

If you think that you would like to cancel your insurance policy or credit agreement, please first contact your insurance broker to talk things through. (You will be able to find your insurance broker’s contact information on your insurance policy and any communications sent by them).

Once we receive a cancellation request from your insurance broker, we will cancel your credit agreement and confirm this in writing to you.

I want to change my payment dates

You can do this via the client portal here. Or call us on 0333 321 8566 with your agreement number. 

I'm worried I might miss a payment in the future, what should I do?

Please give us a call on 0333 321 8566 and enter your agreement number when prompted. Or email us at [email protected], if you think you are going to miss a payment along with a contact telephone number. We understand when customers are worried about future payments and will do our best to support you.

Please note that if you’re experiencing financial difficulty and you’re concerned that your insurance cover is no longer suitable for your needs, you should contact your insurance broker directly to discuss your options. (You can find your insurance broker’s contact information on your insurance policy and other communications sent by them.)

 

Update the email or postal address on my account

You can do this via the client portal here. Or call us on 0333 321 8566 with your agreement number.