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Important update
    Changes to future finance agreements

    Due to some business changes, a number of customers won’t be able to take out finance agreements with Close Brothers to cover the cost of their insurance policies in the future. This change will not happen immediately, and we will be working with brokers over the next 6-12 months to organise a smooth transition. This does NOT impact any current finance agreements OR existing insurance policies.

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    I want to make a complaint about my broker

    If you have a complaint that you would like to raise about your broker or insurers service, please contact them directly. However, if you do not have or know their details, we may be able to provide them to you.

     

    We are able to forward broker complaints on the customers behalf if needed to do so, however we would recommend that the you speak to your broker first. If you are unsure of who your broker is or what their phone number is call 0333 321 8566, there is an option in the IVR to obtain your broker's phone number providing you enter your loan reference number.

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