I'm not happy with the response I have received - what should I do?

If you don't feel we've considered your concerns fully, or there is further information that we should know about, please contact us on 0333 321 8566 quoting your agreement number, or email us at [email protected].


If you are unhappy about our response, you may refer the matter to the Financial Ombudsman Service.


The Financial Ombudsman Service (FOS) is an independent arbitration service provided free for consumers. You may contact the Financial Ombudsman Service within six months of the date of our final response letter, using the contact details below:


Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

E-mail: [email protected]

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