Important update
    Changes to future finance agreements

    Due to some business changes, a number of customers won’t be able to take out finance agreements with Close Brothers to cover the cost of their insurance policies in the future. This change will not happen immediately, and we will be working with brokers over the next 6-12 months to organise a smooth transition. This does NOT impact any current finance agreements OR existing insurance policies.

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    What should I tell a customer if they contact us about the termination?

    Explain that the credit agreement was terminated as it had no activity for a while (customer's finance paid in full and there is no further lending) therefore, cannot remain active. Reassure them this is not due to anything they have done and does not affect eligibility for future lending, and that a new credit application may be made. Please note, standard decline/rejections of credit agreements (i.e. CDD/Credit Decisions etc) will continue as per normal.

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