Why can’t I reuse the old credit agreement?

The credit agreement was terminated because it had no activity for a while which means a customer's finance was paid in full and there was no further lending. Once terminated, it cannot be reused or support any new lending, even if it previously supported multiple loans. If the customer wishes to take out new finance, a new credit application will need to be completed as part of the standard new-business journey, in line with regulatory requirements. 

The old RACA status in i-prompt will be ‘C’ (cancelled) and cannot be reopened or reinstated.