Our Commitment to You
Need extra support? Our specialists are here to help
We understand that many UK households are being affected by the rising cost of energy, food and bills. We want to reassure you we can offer support if you’re facing financial difficulties.
The support we can offer depends on your personal circumstances and how long you’ll need help. Options could include (but are not limited to):
- Giving you slightly longer to pay any missed payments
- Waiving a late payment fee
- Temporarily reducing payments
- Arranging a break from payments for a period
- Changing your monthly payment due date
We’ll be happy to talk through your circumstances and possible options.
You can call us on 0333 321 8566 between 8.30am and 6pm, Monday to Friday.
Alternatively, you can email: customerservicespf@closebrothers.com. Please include your telephone number and agreement number.
Please be aware that missing payments could affect your credit rating and make it more difficult for you to get credit in future.
Getting payment support
Need help with your payments? We’ll support you in finding a solution to suit your needs.
- I am not working, and I think this will affect my ability to pay, what should I do?
- I have missed a payment, what should I do?
- I am going to miss my next payment, what should I do?
- How can I tell you if I need additional communication support?
- I’m currently experiencing personal difficulties which will affect my agreement with you. How can you assist me?
- How will missed payments affect my credit file?
Need help to manage your finances?
If you’re falling behind with your payments, or likely to be, speaking to a trained and experienced debt advisor about your situation can help you to find a solution that’s right for you. Customers who access debt advice at an earlier stage of financial difficulty are more likely to get a better outcome.
The benefits of obtaining debt advice
Money guidance and debt advisory services will keep everything you tell them confidential and can:
- Give you advice on better ways to manage your money
- Check to see if there are any benefits or entitlements you might be able to claim
- Tell you about the ways of dealing with debts that are open to you
- Get you out of debt faster
Where to find help
There are lots of resources available to help you manage your finances, from budgeting and debt advice to debt solutions. Online services give you access to get immediate, personalised help. Some services are available 24 hours a day. Telephone services allow you to speak directly with an expert advisor and are usually available weekdays, evenings and Saturdays.
MoneyHelper is a debt advice locator tool which has a variety of resources to help you find the support you need online, over the telephone or face to face. We’ve also included the details of other free and independent organisations that you can contact directly.
Free and independent advice
You can get free independent help and advice from several sources, including:
Money Helper
Here to put you in control, with free, impartial help for money and pensions that’s quick to find, easy to use and backed by government.
Step Change
Use their free and flexible online advice service with expert debt advisors on-hand to help you explore your options to pay, manage or write off debt.
Pay Plan
Their supportive, non-judgemental advisers help thousands of people, including small businesses and directors of Limited Companies, beat their debts every year and treat all of their calls with the strictest confidence.
Need help with a business debt?
Business Debtline
A charity run by the Money Advice Trust offering a free debt advice service for the self-employed and small businesses in England, Wales and Scotland.
Advice NI
Their Business Debt Service can provide tailored debt and budgeting advice for sole traders, partnerships and limited companies in Northern Ireland.