Taking control;

protect yourself from fraud

Working with you to fight fraud

We do our best to protect our customers from fraud, so if you think you have been a victim of fraud, get in touch and we can guide you on what to do next.

Spotting signs of fraud

To help you remain cautious and so you know what to expect from us, there are a few things we will never do;

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We will never contact you via email using 'Dear emailaddress.com', we will always refer to you directly.

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We will never send an email requesting immediate transfer of payment. We will always ask you to contact us directly or use your online account to make a payment.

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We will never provide premium finance with a broker who isn’t regulated by the FCA. If you’re not sure you can check here if your broker is FCA registered.

Common signs of fraud

Recognising when fraud is taking place is the first step, here are some commonly asked questions to help you spot potential fraud. 

Keeping safe online

It’s important to us that you stay safe online, so here are 5 top tips to follow.

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Create a strong password

Always choose a strong password and use a password manager where possible. For tips on setting a strong password visit www.ncsc.gov.uk

 

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Keep your devices, software & anti-virus up-to-date

To ensure you have the full level of protection available, when alerted to an update for your device or one of your apps, don’t ignore it.

 

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Take care when using a public computer

Never save your password on a public or shared computer. Remember to logout of any website when you’re away from the device. You can also use ‘incognito mode’ or private browsing.

 

secure browsing
Look for the padlock

Double check the web address in your browser and look for the padlock symbol to confirm you’re on the genuine Close Brothers website.