Our Commitment to You
Need extra support? Our specialists are here to help
We understand that you may require additional support, either for a short period of time, or on a more long-term basis. We are committed to ensuring that you receive the support you require.
If you need any information we normally send you in an alternative version, we can provide this in a format that suits you, like Braille, or large print. Please reach out to our Customer Services Team on 0333 321 6057 or by email at [email protected] for more information.
If you need other additional support
We recognise that there might be situations that arise that could impact your ability to communicate with us or continue your agreement. If this happens, we may be able to offer further support such as setting up a third party to discuss your agreement with your permission, or to rearrange your repayments over a short period.
Please contact us on 0333 321 6057 or by email at [email protected] to allow us to best assess how we can support you.
Free and independent advice
You can get free independent help and advice from several sources, including: