Customer support staff

Our Commitment to You

Need extra support? Our specialists are here to help

We understand that you may require additional support, either for a short period of time, or on a more long-term basis. We are committed to ensuring that you receive the support you require.


If you need any information we normally send you in an alternative version, we can provide this in a format that suits you, like Braille, or large print. Please reach out to our Customer Services Team on 0333 321 6057  or by email at [email protected] for more information.

If you need other additional support

We recognise that there might be situations that arise that could impact your ability to communicate with us or continue your agreement. If this happens, we may be able to offer further support such as setting up a third party to discuss your agreement with your permission, or to rearrange your repayments over a short period. 


Please contact us on 0333 321 6057  or by email at [email protected] to allow us to best assess how we can support you.

Free and independent advice

You can get free independent help and advice from several sources, including:

StepChange Debt Charity

Get free debt advice online for as long as you need.
Go to StepChange

National Debtline

Free and independent advice over the phone and online.
Go to National Debtline

Money Advice Trust

National charity, helping people across the UK to tackle their debts and manage their money with confidence.
Go to Money Advice Trust

Citizens Advice Bureau

Network of independent charities offering confidential advice online, over the phone, and in person, for free.
Go to Citizens Advice Bureau

Money Advice Service

A free service provided by the Money and Pensions Service delivering impartial guidance that's backed by the government.
Go to Money Advice Service

Pay Plan

A family owned company providing free, simple debt advice backed by unions, employers, banks and debt advice groups.
Go to Pay Plan