We understand that most UK households are being impacted by the rising cost of energy, food and bills. That’s why we want to reassure our customers that we can offer support if you’re facing financial difficulties.
 
The support we can offer will depend on your individual circumstances and how long you’re likely to need help. Options could include (but are not limited to):
• Extending your last chance date, giving you slightly longer to address any missed payments 
• Missing a payment, to be repaid over an agreed period*.
• Changing the date your monthly payment is due.

There may be other options available which we can talk to you about once we better understand your circumstances.
 
*Any personalised payment plan we agree with you may affect your credit score for the length of that arrangement. This could impact your ability to borrow money in the future. We can discuss this in more detail with you when exploring your available options.
 
Call our specialist team today who are experts in supporting customers facing tough times on 0333 321 8566.

Please call us on 0333 321 8566 to discuss the options available to you, which we will tailor to your individual circumstances.

You can bring your account up to date in three ways:

1. Call our automated payment line on 0333 321 8568 and follow the prompts to pay by card.
2. Or to speak to us, please call 0333 321 8566.
3. Pay online, using the pay by link sent to you by letter/email.
 

If you’re worried about falling further behind with your payments, we’re here to help. Please give us a call so we can discuss the options available to you. If you’ve recently received a Notice of Default in the post please get in touch immediately to speak to one of our trained colleagues.

The sooner you contact us, the better placed we’ll be to find the right support for you.

Simply give us a call on 0333 321 8566 to find out what options are available to you. Options will vary depending upon your individual circumstances.
 
The sooner you contact us, the better placed we’ll be to find the right support for you.

We recognise that some of our customers will have varying needs that may affect how we communicate with them. 

If you require letters to be sent in Braille or larger print, please contact us on 0333 321 8566 and we will be able to facilitate this.

If you have a hearing impairment or are unable to talk on the phone for any reason you can email us at [email protected] .
 

We appreciate that some of our customers may be going through difficult times for a variety of reasons that may be sensitive and personal to them. Please be assured that our specially trained agents are here to help and will work with you to reach an outcome that is suitable to your current circumstances. 
 
Please get in touch on 0333 321 6057 to let us know to help us make suitable decisions regarding how your account is handled. 

Any sensitive information you share with us will be treated in the strictest confidence and only stored on our systems with your explicit consent, which you can also withdraw at any time. 

We may also request consent to share this information with your Insurance Broker to allow them to make suitable decisions regarding your policy. 

If we agree an arrangement with you, or a payment is missed, this will be reflected on your credit file.
  
To speak to a credit reference agency, you can contact Experian on www.experian.co.uk or 0800 013 8888.