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Coronavirus: Find out how we're supporting you, and what to do if you're worried about your payments.

Back to Help and support

Payments

  • How do I change my payment dates?
  • Do you offer payment holidays?
  • I'm worried I might miss a payment in the future, what should I do?
  • Further support and money guidance
  • I'm going to miss my next payment, what do I do?
  • I've missed a payment, what happens next?
  • How do I make payments for my insurance policy?
  • When will my first payment date be and how much will it be for?
  • Why have my monthly payments increased or decreased?
  • Why has a fee been applied to my account?
  • What fees do you charge?

What fees do you charge?

This information is detailed in your credit agreement. Your insurance broker may also charge you a fee for setting up your credit agreement.


Other help topics

Cancelling my agreement

  • What do I do if I want to cancel my insurance policy or credit agreement?
  • Can I settle my balance in full for my credit agreement?
  • My credit agreement has been cancelled – what should I do?
View all

Insurance policy

  • What do I do if I need help with my insurance policy?
  • How can I check if my insurance policy is still valid?
  • Who is my insurance broker?
View all

I have received a letter or email communication from you

  • I’ve received a welcome letter / email from you – what should I do now?
  • Why do I need to sign a credit agreement?
  • Can I sign my credit agreement electronically?
View all

Account and details

  • The contact details that you hold for me are incorrect - how do I change them?
  • How do I change my bank details?
View all

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Calls may be recorded for training purposes. Close Brothers Premium Finance is a trading style of Close Brothers Limited — a subsidiary of Close Brothers Group plc. Close Brothers Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Registered Address: 10 Crown Place, London EC2A 4FT. Registered at Companies House Number 195626.

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