I've missed a payment, what happens next?
We recognise that these are difficult times for everyone so don't panic. We will automatically send you a letter notifying you of the missed payment and we will attempt to take the payment again, within 9 working days.
If we're unable to take the payment after the second attempt you will need to make a card payment within the time frame set in the letter we've sent you.
To make a manual payment you can either:
- Login to your online customer account
- Call our payment line on 0333 321 8568. Please ensure you have your account reference number to hand.
If you're not going to be able to make the payment
You can apply for payment support online, we will process your application within 1 working day. To apply, you’ll need your account reference number.
Alternatively, you can call our customer services team on 0333 321 8566.
Please note, due to current circumstances we have longer than usual wait times as we are helping customers with urgent questions about Coronavirus.