I've missed a payment, what happens next?

We recognise that these are difficult times for everyone so don't panic. We will automatically send you a letter notifying you of the missed payment and we will attempt to take the payment again, within 9 working days.

If we're unable to take the payment after the second attempt you will need to make a card payment within the time frame set in the letter we've sent you.

To make a manual payment you can either:


If you're not going to be able to make the payment

You can apply for payment support online, we will process your application within 1 working day. To apply, you’ll need your account reference number.


Apply for payment support


Alternatively, you can call our customer services team on 0333 321 8566

Please note, due to current circumstances we have longer than usual wait times as we are helping customers with urgent questions about Coronavirus.


If you’re experiencing financial difficulty as a result of Coronavirus and you’re concerned that your insurance cover is no longer suitable for your needs, please contact your insurance broker directly to discuss your options.
You will be able to find your insurance brokers contact information on your insurance policy and communications sent by them.