I'm going to miss my next payment, what do I do?

If your payment is less than 4 days away

Call us to speak with a specialist in our customer services team on 0333 321 8566. They are here to support you and discuss your current situation.

Don't forget when you call us you need to have your account reference number to hand, you must also be the account holder or be authorised on the account.


If your payment is more than 4 days away

You can apply for payment support online, we will process your application within 1 working day. To apply, you’ll need your account reference number.


Apply for payment support


If you’re experiencing financial difficulty as a result of Coronavirus and you’re concerned that your insurance cover is no longer suitable for your needs, please contact your insurance broker directly to discuss your options.
You will be able to find your insurance brokers contact information on your insurance policy and communications sent by them.