I'm going to miss my next payment, what do I do?
If your payment is less than 4 days away
Call us to speak with a specialist in our customer services team on 0333 321 8566. They are here to support you and discuss your current situation.
Don't forget when you call us you need to have your account reference number to hand, you must also be the account holder or be authorised on the account.
If your payment is more than 4 days away
You can apply for payment support online, we will process your application within 1 working day. To apply, you’ll need your account reference number.