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Coronavirus: Find out how we're supporting you, and what to do if you're worried about your payments.

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Account and details

  • The contact details that you hold for me are incorrect - how do I change them?
  • How do I change my bank details?

How do I change my bank details?

You can amend the bank details that Direct Debit payments are collected from by calling us on 0333 321 8566 and entering your account reference number when prompted.


Other help topics

Payments

  • How do I change my payment dates?
  • Do you offer payment holidays?
  • I'm worried I might miss a payment in the future, what should I do?
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Cancelling my agreement

  • What do I do if I want to cancel my insurance policy or credit agreement?
  • Can I settle my balance in full for my credit agreement?
  • My credit agreement has been cancelled – what should I do?
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Insurance policy

  • What do I do if I need help with my insurance policy?
  • How can I check if my insurance policy is still valid?
  • Who is my insurance broker?
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I have received a letter or email communication from you

  • I’ve received a welcome letter / email from you – what should I do now?
  • Why do I need to sign a credit agreement?
  • Can I sign my credit agreement electronically?
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