Do you offer payment holidays?

We review each situation case by case but options may include a payment holiday.

You can apply for payment support online:

  • One month payment holiday
  • Reduce the payment on your next two instalments by 50%
  • If you have missed a payment, we can remove the last payment fee

If you take a payment holiday or reduce the payment on your next two instalments the deferred amount will usually be spread equally across your remaining instalments.

We will process your application within 1 working day. To apply, you’ll need your account reference number.


Apply for payment support


Alternatively, you can call our customer services team on 0333 321 8566.

If you’re experiencing financial difficulty as a result of Coronavirus and you’re concerned that your insurance cover is no longer suitable for your needs, please contact your insurance broker directly to discuss your options.
You will be able to find your insurance brokers contact information on your insurance policy and communications sent by them.