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Coronavirus: Find out how we're supporting you, and what to do if you're worried about your payments.

Back to Help and support

I have received a letter or email communication from you

  • I’ve received a welcome letter / email from you – what should I do now?
  • Why do I need to sign a credit agreement?
  • Can I sign my credit agreement electronically?
  • How will the monthly instalments appear on my bank statement?
  • What is Annual Percentage Rate (APR)?
  • What is the indicative total amount payable?
  • What is a Credit Limit?
  • Who is Close Brothers Premium Finance?
  • Why is your name on my bank statement?

Can I sign my credit agreement electronically?

The majority of insurance brokers that we work with can give you the option to sign electronically. If they offer this choice you will receive an email from us inviting you to sign your credit agreement online.


Other help topics

Payments

  • How do I change my payment dates?
  • Do you offer payment holidays?
  • I'm worried I might miss a payment in the future, what should I do?
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Cancelling my agreement

  • What do I do if I want to cancel my insurance policy or credit agreement?
  • Can I settle my balance in full for my credit agreement?
  • My credit agreement has been cancelled – what should I do?
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Insurance policy

  • What do I do if I need help with my insurance policy?
  • How can I check if my insurance policy is still valid?
  • Who is my insurance broker?
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Account and details

  • The contact details that you hold for me are incorrect - how do I change them?
  • How do I change my bank details?
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© 2021 Close Brothers Premium Finance. All rights reserved.

Calls may be recorded for training purposes. Close Brothers Premium Finance is a trading style of Close Brothers Limited — a subsidiary of Close Brothers Group plc. Close Brothers Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Registered Address: 10 Crown Place, London EC2A 4FT. Registered at Companies House Number 195626.

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