An update from us

As the UK faces the uncertainty and impact of the Coronavirus (COVID-19), you may be concerned about being affected financially. We understand this and we're here to support you. Our specialist customer service teams are monitoring and adapting to the changing circumstances. We will update this page to let you know what help and support is available and to give you updates on our services.

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Contacting us

We are committed to supporting all of our customers through this difficult period. Please review the information below carefully to understand the best way to get support and the best time to make contact.

Help with your payments

We understand that you may face financial difficulty and struggle to make payments as a result of the outbreak. We have put a range of measures in place to support you during this difficult time.

Manage your payments and account online

While our phone lines are extremely busy, you can save time by using your online account. With an online account you can:

  • Make a payment
  • View and change your payment dates
  • Change your bank details

Login or register

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Still need help?

If you couldn't find an answer to your question and still need help, we have a range of frequently asked questions that could help you. 

See more FAQs

Supporting our brokers

If you couldn't find an answer to your question and still need help, we have a range of frequently asked questions that could help you. 

Support for our brokers