Coronavirus: Help and support
As the UK faces the uncertainty and impact of the Coronavirus (COVID-19), there will no doubt be concerns about the impact on your business and on your customers. Rest assured we understand this and are here to support you through this period.
Our specialist customer service teams are monitoring and adapting to the changing circumstances so that we maintain our commitment to you and your customers, just as we have through challenging periods in the past.
We will update this page to let you know what we are doing for you and to give you updates on our services.
In line with government advice, we've asked all of our people to work from home to safe-guard the well-being of our employees and the general public. There are a few unavoidable exceptions to this where it's crucial our people go into the office to do essential tasks, such as our postal services.
We are working hard to maintain usual levels of service to you and your customers. We are however receiving a very high volume of calls from customers which is understandable. Rest assured we are doing all we can to minimise the impact of this and we are implementing changes to support you and your customers through this difficult time.
You can contact us the same way you usually do.
Our broker lines aren't as busy as our customer lines, however if your query is urgent we recommend you contact your dedicated Sales Manager and Sales Support team.
We are seeing an increase in enquiries for new business and renewals. We are working to get these processed as usual, but as you may expect there could be a slight delay in our response times.
We have no current plans to offer this facility but are constantly reviewing our position on the situation.
We will still be offering finance to all customers based on our existing business as usual policies.
We are experiencing higher than usual call volumes from customers which during this unprecedented time is to be expected.
We are monitoring the situation on a regular basis and providing support as quickly as we can. We are also making changes to our online channels to reassure customers and explain the fastest way for them to get their queries resolved.
They can apply for Payment Support online
Customers can apply for payment support online if they are unable or struggling to make payments. We will process their application within 1 working day. To apply they can use the following link;
Find anwser to the most common questions on our website
Your customers may find the answer to their queries by reading the FAQs on our website
Manage their account online
Customers are able to manage their payments, make manual payments and change their direct debit details on our their online account
Contact us via email
Customers can email us at email@example.com, we will aim to respond within 72 hours.
If your customer needs to speak to a member of our team they can do so by using the following methods:
If you couldn’t find an answer to your question or would like to discuss the current situation, with us please contact your dedicated Sales Manager and Sales Support team.
If you are an insurance premium finance customer, we have prepared information to ensure you get the support you need, when you need it.