An update from us

As the UK faces the uncertainty and impact of the Coronavirus (COVID-19), there will no doubt be concerns about the impact on your business and on your customers. Rest assured we understand this and are here to support you through this period.

Our specialist customer service teams are monitoring and adapting to the changing circumstances so that we maintain our commitment to you and your customers, just as we have through challenging periods in the past.

We will update this page to let you know what we are doing for you and to give you updates on our services.

Customer service advisor working remotely

Working remotely

In line with government advice, we've asked all of our people to work from home to safe-guard the well-being of our employees and the general public. There are a few unavoidable exceptions to this where it's crucial our people go into the office to do essential tasks, such as our postal services.

Maintaining our usual level of service

We are working hard to maintain usual levels of service to you and your customers. We are however receiving a very high volume of calls from customers which is understandable. Rest assured we are doing all we can to minimise the impact of this and we are implementing changes to support you and your customers through this difficult time.

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Contacting us

You can contact us the same way you usually do.

Our broker lines aren't as busy as our customer lines, however if your query is urgent we recommend you contact your dedicated Sales Manager and Sales Support team.

Frequently asked questions

Still need help?

If you couldn’t find an answer to your question or would like to discuss the current situation, with us please contact your dedicated Sales Manager and Sales Support team.

Supporting customers

If you are an insurance premium finance customer, we have prepared information to ensure you get the support you need, when you need it.

Help and support for customers